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iki ürün aldım
Arkadaşlar merhaba ben iki ürün aldım daha elime gelmedi fakat mailime aldıgım bir ürünle ilgili 7 8 kere mail gelmiş o ürün E-cell Global Live-Chat bu . bana gelen mail ise

Hi Can,

Payment for this item hasn't been received during the past 11 days.

elec-mall has canceled the transaction, and you're no longer entitled to receive the item. Also, an unpaid Item has been recorded on your account.

If you've already paid and think payment should have been received by now, please contact eBay Customer Support.

bi sorun mu var ne yapmam gerekir ? ürünler ne zaman gelir bi takip numarası varmı varsa nerden nasıl ulaşırım

diğer aldıgım ürünle ilgili bu mail geldi Hello

Thank you very much for your purchase this email confirms that your order has been dispatched via Royal Mail from our warehouse.

Royal Mail aim to deliver your item within 3-7 business days but not guaranteed.

If after 14 days you have not received your item then please contact us. We cannot replace missing orders until this 14 day period has passed as often they have simply been delayed due to customs and are awaiting clearing.

For Royal Mail International Signed For or Airsure customers, we will replace or refund your item if you do not receive it within 21 business days, as per Royal Mails insurance policy.
We aim to provide a positive and 5 star service and have implemented the following company policies for your safety & convenience.

1) Faulty Items - If your item arrives broken/damaged or doesn't function as it should then please contact our Customer Service Team (details below) so that we may arrange a replacement to be sent out to you free of charge.

2) Wrong Items - sometimes mistakes occur and if the item received is not as described or just simply completely the wrong item then please contact our Customer Service Team so that we may arrange a replacement to be sent out to you free of charge.

3) Unsatisfactory Items - If you are for whatever reason unhappy with the item then please contact our customer service team so that we can resolve the issue in the form of a refund or replacement within reason. However, we can only offer this service within 14 days of receipt.

Should you need to contact our Customer Service Department you can be connected via the following options:

For immediate real time and interactive support please visit our Live Chat Portal: http://elcellchatsupport.co.uk/
Click on the Chat icon to be connected immediately to one of our customer service representatives.

or Telephone: 0871 2000499(national rate call)

for non immediate matters please email us at: [email protected]
We aim to answer your e-mail within 1-2 business hrs, however during busy periods it may take up to 24hrs.

Our Customer Support Team are available from Mon-Fri 2AM to 7PM.

Note: Closed on weekends and during UK Public Holidays

If you are satisfied with the transaction then would you kindly leave a positive feedback rating along with 5 star Detailed Seller Ratings. If you are not happy with the item or the service in anyway then please contact us before you leave feedback so that we may try to resolve any issues or concerns you have experienced.

Kind Regards
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